Opening times

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

We would like to inform our patients of a change to our service provision during the final 30 minutes of our core operating hours. To ensure that patients continue to have access to appropriate care during this time, the practice will offer alternative arrangements for care between 6:00pm and 6:30pm, by telephone 01642 944229 and from Park Surgery – Middlesbrough.

From 1 April 2017, NHS South Tees Clinical Commissioning Group will introduce a number of changes to urgent care to make it easier and more convenient for patients living across Middlesbrough and Redcar and Cleveland to access GP appointments seven days a week .

Four extended hours GP centres will be open from 6pm to 9.30pm, Mondays to Fridays, and 8am to 9.30pm on weekends and Bank Holidays and will be based at:

• Park Surgery (onelife)
• Redcar Primary Care Hospital
• East Cleveland Hospital in Brotton

How do people access one of the new GP centres?

The centres operate an appointment based system – people won’t be able to just walk-in – but having access to them means you will be offered a choice of where to go and an appointment time which may be better for you. It also means that you are seen promptly and shouldn’t have to wait in a queue.

The service will be operated by local doctors and nurses from the South Tees area with access to your patient records.

There are a number of ways to make an appointment:

• Telephone your own GP surgery which has access to appointments in the extended hours GP centres.
• Your own surgery will always try to meet your needs first but if you require an appointment urgently and they can’t fit you in – or if it is more convenient for you to be seen in the evening or at the weekend, they will make an appointment for you at one of the centres.
• Telephone NHS 111 (free phone number) – NHS 111 has access to appointments in normal hours or in the extended hours GP centres. If you need to be seen, they will be able to make you an appointment.
• Access online – http://www.starappointment.co.uk/booking/

What if I have an urgent need after 9.30pm when the GP centres are closed?

Patients should call 111 and they will be directed to the most appropriate service.

Will there be other changes to existing services?

The introduction of the new extended hours GP centres also mean there will be changes to:

Urgent Treatment Centre opening times:

These are be located at:

• The James Cook University Hospital (24 hours a day)
• University Hospital of Hartlepool (24 hours a day)
• University Hospital of North Tees (24 hours a day)
• Redcar Primary Care Hospital (8am – midnight)

 This includes a new urgent treatment centre at The James Cook University Hospital, which will open its doors on the first day of the new alliance, to integrate with the existing accident and emergency department.

 These centres, which will share expertise – including GPs, nurse practitioners and health support workers - and offer an aligned service across each centre, will treat many minor illnesses and injuries, including: 

• Strains and sprains
• Suspected broken limbs
• Minor head injuries
• Cuts and grazes
• Bites and stings, minor scalds and burns
• Ear and throat infections
• Skin infections and rashes
• Eye problems
• Coughs and colds
• Feverish illness
• Abdominal pain
• Vomiting and diarrhoea
• Urinary tract infections

Existing walk-in centres

The Walk-in Centres at North Ormesby (part of Resolution Health Centre) and Eston Grange have now closed.